Whether you need a regularly scheduled service, or you just need some help catching up on your home maintenance, we can help.
From retail locations to offices, we bring the experience and attention to detail that you expect and need for your business.
Extra attention is needed before and after an event. Our experienced staff can make sure that you are ready to go before an event and help things return to normal when the event is done with house cleaning services
Get a fresh start in your new home with our detailed move-in cleaning services. Our professional team will clean every corner, from countertops and cabinets to bathrooms and floors. Using eco-friendly products, we make sure your new space is spotless and ready for you to settle in comfortably.
Leave your old place sparkling with our thorough move-out cleaning services. We cover everything from floors and kitchens to bathrooms and cabinets. Our professional-grade cleaning solutions ensure your home is pristine and ready for inspection or handover.
Keep your home consistently clean and organized with our flexible weekly and monthly maid services. Whether you need regular upkeep or less frequent deep cleaning, our professional team will tailor the service to fit your needs. From dusting and vacuuming to sanitizing kitchens and bathrooms, we ensure your space stays fresh, tidy, and welcoming.
They have the heart to clean you!
"My wife and I are so thankful for the team that took care of our needs. We had to have every thing planed to the T. We moved from Madison to Birmingham and we did not have time or the ability to clean. We wanted to get the house on the market as soon as possible, so we hired Sweetheart cleaners. They where there Cleaning before the Movers fished loading the rest of our things. They did a great job, very understanding and courteous."
"Always willing to help out at the last minute with my rental properties when I need a move-out deep cleaning - trustworthy and reliable cleaning services
Thank you for hiring Sweetheart Cleaners. This contract outlines the agreed-upon price for cleaning services. We pride ourselves on our work, our workers, and the services we provide. We care about you, your property, belongings, and home or office. The safety of our cleaners and your family is our top priority. We have compiled a list of items we cannot or should not clean due to safety and quality concerns. Please review these terms and sign once you understand and agree.
1. The customer must be present at the beginning and end of the cleaning to walk through and sign off on the work. Absence will void reclean disputes.
2. Reasonable accommodations for access to the areas to be cleaned will be mutually agreed upon.
3. Water for cleaning, electricity for cleaning equipment, and a designated trash disposal area are required. Failure to meet these conditions will result in a $75 service fee for each return trip.
4. Our $19 per square foot rate is based on our standard cleaning. Our maid service pricing is based on square footage for weekly, bi-weekly, and monthly scheduling.
5. Trash disposal fees vary. If the items fit in trash bags, the price ranges from $15 per 13-gallon bag to $30 per 50-gallon bag. This price covers transporting the trash to the outside trash can or curb.
6. The benefit of partnering with Muscled Up Movers is that we have them on speed dial. This allows for quick reinforcements when handling large disposal tasks, such as mattresses, broken washers, and particle board (additional charges may apply). It is difficult to accurately estimate trash bag needs; therefore, please allow for price adjustments as necessary.
7. All estimates provided via phone or email are based on information supplied by the client. We request photos of the kitchen, toilet(s), tub(s), sink(s), ceiling fan(s), baseboards, and stove interior. If on-site conditions differ from the information provided, the estimate may require revision. A revised estimate will be provided upon arrival before cleaning begins.
8. Carpet cleaning is charged at $0.20 per square foot, determined after measuring the areas to be treated. A $150 minimum applies to all cleaning services, including carpet cleaning. If your cleaning does not meet the minimum, you may choose to pay the minimum charge.
9. Once your cleaning is complete, please inspect your property and belongings to ensure they meet your expectations.
10. Claims regarding your cleaning must be submitted and received within 24 hours of its completion. At that time, you may submit pictures/videos and documentation of anything not meeting your expectations.
11. Payment in full must clear 72 hours prior to the scheduled cleaning.
12. We charge a $35.00 fee for a returned check (i.e., insufficient funds). If an invoice goes to collections, the customer is responsible for court costs and attorney fees.
13. We do not give refunds; however, if we cause damage, we will repair or replace the damaged area or items. If an item is no longer available, we will reimburse you for its depreciated, not replacement, value.
14. We accept debit and credit cards with a 3% transaction fee.
15. Tips are accepted and may be paid in cash, check, or credit card. Please note the tip line item on the invoice.
16. All firearms, medications, and valuables (jewelry, heirlooms, etc.) must be put away before cleaning.
17. If, upon arrival, there is visible evidence of a bug infestation (three or more bugs), you may choose to pay a $150 extreme cleaning fee or release us from the cleaning. If you choose to release us from the cleaning, the $150 cancellation fee is non-refundable.
18. We do not touch any type of mold or mildew (Acremonium, mold, Alternaria, Aspergillus, Aureobasidium, Chaetomium, Cladosporium, Fusarium, Mucor, Penicillium, Stachybotrys (black mold), Trichoderma, Ulocladium) due to insurance/liability coverage.
19. Any situation requiring additional labor/time, such as buildup, excessive dust and pet hair, or debris accumulated over long periods of time, will be subject to an additional charge assessed on a case-by-case basis.
20. We require a pet fee of $50 for the first two pets (dogs, cats, birds, small animals in cages). Each additional pet is a $25 fee. If, upon arrival, there is evidence of animal feces, urine, or extreme cases, an additional fee will be added by management.
21. Please understand that we are a household cleaning company, not a restoration company. If we encounter a situation beyond our qualifications, we will notify the customer and do our best to recommend a qualified professional.
22. We are not permitted to use bleach as a cleaning agent.
23. When other services (e.g., painters, electricians, or other contractors) are present, we are unable to perform the cleaning. This exempts us from any customer refunds or complaints. A cancellation/rescheduling fee of $150 will be deducted from your balance.
24. Please be aware that our technicians will document your cleaning with before-and-after pictures of your home and their work process.
25. We will wait up to 15 minutes for a customer to arrive; additional time will be billed at $1 per minute.
Should you have any questions, please bring them to our attention as soon as possible and before the cleaning is finished.
By signing this, you agree to all of the above.
